Support Services

Deliver operational resilience.

Exploit product innovation.

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Lithe Support Services deliver responsive and expert support programs to ensure your business operations don’t miss a beat. We provide peace of mind, operational insight, and a path to trouble-free system modernization.

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Resilient operation

Peace of mind

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Maximized product value

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Managed modernization

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Continual improvement

Your choice of support levels

Four levels of pre-packaged Support Services are available, pre-built to suit differing levels of need.

Backed by explicit Lithe response commitments, packages differ primarily on number of incidents included per quarter, response times to urgent, high, medium, and low priority incidents, and frequency of reporting and review meetings.

Custom Support Service Packages are also available where a Support Audit indicates a custom package is required.

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Support Services Available

Depending on the pre-packaged and custom Support Services in place, services may include:

  • Daily Health Maintenance

  • 24/7 Online Support Portal

  • Triage & Troubleshooting

  • Break/Fix Issue Resolution

  • Bug & Enhancement Reporting

  • Repeating Incident Identification

  • Hot Fixes & Patches

  • Change Advisory Board Support

  • Partner Support Interactions

  • Periodic Support Reviews

Support Audit

To ensure the most suitable Support Services are selected, we can perform a Support Audit before initiating services. Our rapid Audit reviews technical environment, document processing efficiency, workflow effectiveness, and support services requirement. The Audit delivers a detailed written Audit Report.

We normally require a Support Audit where a customer or third party has built a custom application on top of a Lithe or partner product.

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Products & Partners

Lithe Support Services are available for customer solutions involving any Lithe product.

We can also provide support for selected products of our partners and take full responsibility for interactions with those partners.

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More than Support

Where you need additional help or want to act on insights our Support team provide, our expert Professional Services team is available to enhance existing or create new applications.

Our team brings deep expertise in intelligent document processing, workflow and business process automation, and robotic process automation.

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Discuss your unique needs

Talk to our experts