Case Study

Life Insurer modernizes to Tungsten TotalAgility AWS deployment for efficiency and flexibility

Life Insurer

This insurer provides innovative life insurance and retirement solutions to 20+ million clients across North America.

100%

migration to TotalAgility in AWS

AI

capabilities of TotalAgility highlighted for utilization

>50%

scanner throughput improvement in AWS

This Life Insurer sought to modernize its document processing by migrating from Tungsten Capture/Transformation (formerly Kofax KC/KTM) to Tungsten TotalAgility (formerly Kofax TotaAgility) on AWS. This transition aimed to address the end-of-life status of the installed Kofax Capture version, performance issues from unsupported AWS configurations, and suboptimal Straight-Through Processing (STP) rates.

Challenges

Inefficient straight-thru-processing (STP) rates
Tungsten Capture and Transformation approaching end of life
AWS configuration causing performance and processing issues

Solution

80-page detailed report prioritizing improvements with high RoI
Detailed analysis of current Tungsten and AWS solution architecture and configuration
Confident and practical migration plan to AWS-based TotalAgility solution

Results

Complete migration of batches allows decommissioning of legacy system
Throughput of scanners rises from 45% to 100% in new architecture
Eliminates latency inherent in legacy system environment

Business Drivers

Transformation
Efficiency
Flexibility
Resilience

Lithe’s experienced team conducted a comprehensive audit, confirming the feasibility of the TotalAgility migration and proposing an agile, five-stage approach. The plan emphasized training internal staff to independently manage TotalAgility solutions, ensuring long-term resilience and efficiency.

In 4 weeks, Lithe delivered an infrastructure plan that tackled this Life Insurer’s critical document processing challenges, and analysed the installation, configuration, architecture and deployment of their AWS-based TotalAgility solution.