Case Study

McCambridge Duffy leverages TotalAgility to transform business operations

McCambridge Duffy is one of the leading insolvency firms in the UK. Established in 1932, McCambridge Duffy help individuals manage debt through services such as debt management plans and Individual Voluntary Arrangements (IVAs).

www.mccambridgeduffy.co.uk

97%

time reduction

AI

TotalAgility capabilities

<4 weeks

project duration, start to finish

McCambridge Duffy, a debt management firm, struggled with manual, time-consuming processes for handling emails, extracting data, and managing complex creditor queries, which led to inefficiencies and errors. Our expert team at Lithe implemented an automated solution leveraging the capabilities of TotalAgility, improving data accuracy, automating processes, and streamlining decision-making.

Challenges

Difficulty in scaling manual processes to handle growing data volumes
Limited automation, creating bottlenecks in processing and decision-making
Data mismatches and inconsistencies due to manual handling of critical information

Solution

Agile project to ensure flexibility and clear development
Automated data extraction and handling of complex SQL queries
Enhanced user interface for efficient decision-making on creditor requests

Results

Go-live in <4 weeks
Increased accuracy in data matching and processing
Improved operational efficiency with reduced manual effort

Business Drivers

Digitization
Efficiency
Speed
Accuracy

Facing operational inefficiencies, McCambridge Duffy’s reliance on manual processes had become unsustainable. Lithe’s solution provided a seamless user experience for more efficient decision-making, enabling the team to handle creditor requests with greater speed and accuracy.

The project went live in less than 4 weeks, including successful deployment and testing. Since implementation, McCambridge Duffy has seen marked improvements in operational efficiency, with manual intervention significantly reduced. The company continues to enhance the platform with minor updates, ensuring that the system remains adaptable and continues to meet their evolving needs.