Case Study

Online Retailer increases customer responsiveness & operational resilience

Case study for miller with two people sitting around a laptop

Online Retailer

Multinational Online Retailer providing a marketplace for third-party and proprietary products.

5

languages processed

200,000+

documents processed per year

Multi-country

cloud-based solution

This Online Retailer operating in multiple countries and languages switched to digital document workflow and processing with Lithe. Invoices, payroll, customer requests, correspondence and other document types now flow faster into and through the organization. Go-live in each country was achieved in 1-5 days. The results include faster responses to customers, streamlined financial processes, and radical reduction in the flow of paper throughout the business.

Challenges

  • Accelerate document-intensive processes
  • Remove latency
  • Improve operational resilience

Solution

  • Documents flow in digital format
  • Rapid multi-country rollout of cloud solution
  • Flexible configuration to support distributed teams

Results

  • Faster response to customer requests
  • More efficient financial processes
  • Improved business agility

Business Drivers

  • Responsiveness
  • Speed
  • Resilience
  • Digitization

Even in this highly digital business, the stubborn physical flow of paper persisted widely, reducing responsiveness to customers and slowing the progress of many business processes.

Initially driven by the COVID-19 pandemic’s impact on operations, the retailer chose digital transformation to ensure future operational resilience and agility. To transform its speed of response to customers and the efficiency of multiple business processes, the retailer automated document workflow and processing, choosing Lithe to switch paper-based processes to digital in less than five days.

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