Case Study

Swiss Post Solutions transforms Digital Mailroom delivery

Case Study with man smiling and working on laptop
Swiss Post Solutions

Swiss Post Solutions (SPS) is a leading provider of business process outsourcing and innovative document management services in both the physical and digital worlds. SPS’ 7,500 employees process 1.3 billion documents per year in 36 languages for banking, insurance, telecommunications, healthcare and other organizations in more than 20 countries.

www.swisspostsolutions.com

3,000+

people switch to digital

20

tenant organisations on one solution

1m+

documents digitized per year

SPS introduced a fully hosted & managed digital mailroom solution that enabled its clients to quickly jump from the world of physical mail to a new era of digital documents. The solution is simple, cost-effective and easy to deploy, and fast roll-out delivers rapid ROI to clients. Using a browser-based portal, clients access a range of digital mail services, combined with case management and archiving capabilities.

Challenges

  • Achieve buy-in for digital transformation
  • Digitize without changing core process
  • Enable transition from physical operations

Solution

  • Cloud-based portal for digital mail services
  • Multi-tenant solution, fully hosted & managed
  • Case management & archiving

Results

  • 3,000+ people switch to digital mail
  • Cost-effective per-transaction pricing
  • Scalability and flexibility

Business Drivers

  • Digitization
  • Scalability
  • Resilience
  • Productivity

Swiss Post Solutions’ digital mailroom service supports new digital ways of working.

The service transforms the physical mailroom into a resilient and scalable digital information hub, processing both physical and electronic mail items and making them all available to anyone, anywhere. SPS clients reduce processing times and operating costs, improve information visibility, enhance audit compliance, and boost productivity.

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