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AT A GLANCE

Challenges

  • Urgently accelerate 2-year digitization program in 1 week

  • Enable 2,000+ staff for homeworking

  • Securely deliver inbound documents to anyone, anywhere

Solution

  • Homeworkers receive, view, process, and share incoming documents remotely

  • Secure and instant access to inbound documents allows rapid turnaround

  • Fast, simple implementation without disruption to business processes

Results

  • Go-live in 7 days

  • Operational resilience and business continuity for WFH/flexible workforce

  • Reduction in the time & cost to receive customer documents

Business Drivers

This global insurer urgently needed to digitalize its document processing operations, within days. The alternative was a damaging drop in its ability to serve customers because inbound documents could not be received and processed due to COVID-driven operational lockdown. Business continuity dictated that policy applications, proofs of address and identity, accident reports, etc. had to be converted from physical to digital form and distributed to the insurer’s staff for processing.
 

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