Businesses in every industry today see the market forces driving them to become increasingly agile: more connected with customers, more efficient in their operations, more responsive to change and all at an accelerated pace and frequency. In response, Lithe has envisioned a number of software services and solutions that deliver on these aspirations for our customers across a number of industries.
The financial services industry has gone through dramatic and wholesale changes over the past 8 years.
In order to survive let alone thrive in this new landscape, financial services firms must be more responsive to customer requests, capitalise on new revenue channels, become more agile and comply with new regulations without overburdening staff or compromising internal processes. Fundamental to coping with this change is the need for smarter business processes which support collaboration across teams and departments and can be easily modified to respond to constant change as they evolve.
Business Process Outsourcing
Business Process Outsourcers (BPOs) are continuously facing up to the challenges of increasing competition and decreasing profit margins.
The disruption the BPO model causes on an ongoing basis impacts staff productivity and makes it ever more difficult for companies to understand who their most productive people are so they can reward them and prevent churn. Lithe offer a new approach. We allow BPOs to deploy customised solutions based on streamlined business processes with the aim of reducing costs and enhancing client service.
Insurance companies have maintained a competitive edge by improving and optimizing their business processes without compromising efficiency, quality, and response time.
Operational business processes and are now starting to realise the benefits it brings to core areas such as underwriting and claims. Lithe have worked with a range of insurance companies of all sizes and understand many of the subtleties of the industry and how customers can best realise their investment in BPM and related technologies to achieve significant gains.
Government and Public Sector organizations are faced with unprecedented scrutiny and demands for operational effectiveness and improved performance.
At every level of Public Service, citizens want their inquiries and requests met with complete visibility and a quick response. Through our range of solutions and services Lithe can help Public Sector clients lower risks, improve usage of data to let the information out, and optimize the citizen experience throughout.