Lithe Analytics provides actionable insight to operations managers, business process owners, operators, end-user customers, and others. Analytics allows Lithe customers to actively manage performance of teams, clear bottlenecks, preempt exceptions and raise priority of work to ensure achievement against Service Level Agreements (SLAs) or Key Performance Indicators (KPIs).

Key features and benefits:

  1. Visibility

    Use heatmaps and traffic-light visuals to highlight key operational metrics and analyses in near real-time, empowering managers, operators and customers with up-to-date information for better decision-making and work prioritization.

  2. Operational agility

    Allow goal-driven optimization of workloads, team allocations, task priorities, etc. to boost productivity, service level achievement, team efficiency, and customer satisfaction.

  3. Discovery and investigation

    Lithe Analytics supports filtering and drill-down on live data to enable discovery, investigation and remediation of operational issues.

  4. Monitoring

    High level views of the health of the operation provide insight into live, real-time operating conditions. Alerts indicate deadlines that are approaching, imminent or passed.

  5. Remediation

    Lithe Analytics integrates to process management technology that can automatically get work back on track. Where human intervention is required, Lithe supports automatic engagement of the right people to take appropriate action.