Kofax Services & Support
Implement Kofax software with speed and agility.
Upgrade, optimize, and support Kofax systems.
Lithe helps Kofax customers derive maximum value from their Kofax software investment.
Our Professional Services and Support teams expertly develop, implement, and support Kofax software solutions at speed and with quality.
Optimize your Kofax investment
Leverage deep Kofax experience
Ensure Kofax solution quality
Access expert Kofax support
Manage Kofax modernization
Lithe Professional Services
Whether you’re just starting your Kofax project or assessing how to optimize a current Kofax solution, our experience accelerates you to a better outcome.
We provide extensive experience in Kofax TotalAgility, Kofax RPA, Kofax Capture and Kofax Transformation.
Lithe brings deep expertise in intelligent document processing, workflow and business process automation, and robotic process automation.
We deliver four types of professional service, each designed to meet a different type of Kofax customer challenge.
Assess Kofax system health
Identify opportunities to optimize
Prioritize Kofax solution improvements
Design, develop, test, deploy new Kofax solutions
Integrate Kofax with in-house or 3rd party systems
Implement high-quality automation at speed
Upgrade smoothly to new Kofax versions
Stay covered under support contract terms
Modernize Kofax applications
Adapt existing Kofax applications to meet new requirements
Optimize Kofax systems for better performance
Enhance current Kofax solutions for better security, scalability, resilience
Lithe Support Services
Our Kofax Support Services provide responsive and expert support programs to ensure your Kofax systems deliver a resilient business operation.
We provide four pre-packaged Kofax Support programs, pre-built to suit differing levels of customer need.
Custom Kofax Support Services are also available where an Audit of your Kofax systems indicates a custom package is required.
Kofax Support Package Features
Depending on the pre-packaged and custom Support Services in place, Kofax support services may include:
Audit Service for Kofax Systems
Our Kofax Audit Service helps current Kofax customers derive more value from their Kofax software investment.
We identify opportunities to optimize Kofax systems and advise on which next steps will deliver most business benefit.
The Audit is completed in 5-10 days, delivers a full and detailed Audit Report, and includes a live Audit Walkthrough.
Typical challenges and goals of customers who choose our Kofax Audit Service include:
Kofax updates can be done in two ways. First, upgrading to a new version of Kofax updates your Kofax system to keep you compliant with the terms of your software support agreement. Second, re-factoring is a way of updating your current Kofax system to revise how it works, add new documents for Kofax processing, redesign Kofax workflows, etc.
Most Kofax customers use Kofax products for intelligent document processing (IDP) or digital workflow transformation. Kofax IDP extracts information from any business document automatically to enable business process automation. Kofax digital workflow reduces manual effort, cuts costs, increases process quality, and improves compliance.