I was reading an article about Charles Darwin, evolution and natural selection and came across this quote from Darwin,
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”
I would argue the logic he applied to the natural world can also be applied to business.
Darwin described evolution as a slow process, with plant and animal life changing gradually but fundamentally over hundreds and thousands of years to create environmental advantage. We often think of Natural Selection as something that happened in the past, but it is a continuing phenomenon; one that occurs at a pace too slow for us to see.
In business, fundamental change is also occurring, but the pace of evolution could not be more different than what Darwin described. Customer expectations are increasing arguably daily as they are exposed to new engagement paradigms, but certainly faster than at any previous point in history. What passed as an engaging process only a few years ago is now viewed as out of date, slow and indicative of companies who are not in touch with customer expectations.
To be successful and scalable, business processes need to be highly automated. There is no longer an option not to embrace automation – it is vital to survive. Manual processes are too slow and cannot deliver the rapid response consumers seek via their preferred device, location or time of day.
Intelligent Automation offers the solutions needed to create business processes which can scale and adapt to meet the modern challenge. Technology investment should not be focused on short term projects but instead on how to deliver a platform capable of supporting change for years to come. It is a brave new world where terms such as AI, smart workflow, NLP and RPA belong to all enterprises and not just those considered high-tech.
The good news is that it is possible to rapidly implement processes which utilise these technologies without taking early adapter risks. More and more companies are doing so, and those that will succeed have a clear strategy about how they want to adapt. But importantly they know the most adaptable of businesses will be the ones not only to survive, but to thrive.
Are you confident customers will continue to select your offerings, or do you need to evolve your automation?
Anthony Murphy (CEO, Lithe)
Lithe provides a range of Intelligent Automation Solutions targeted at improving your business’s effectiveness and efficiency saving you both time and money.
Our Onevolve range of solutions is aimed at addressing your key business challenges across a number of industries and use-cases with a focus on allowing organisations to achieve Instant and Effortless Onboarding of their customers and the rapid provisioning of tailored services and solutions.