What is Tungsten (formerly Kofax) TotalAgility?


As businesses grow, so does the complexity of their processes. Managing this complexity efficiently is crucial for maintaining competitiveness and operational excellence. Tungsten (formerly Kofax) TotalAgility is a powerful solution that addresses these challenges by providing a unified platform for process automation, document capture, and advanced analytics.

What is TotalAgility?

TotalAgility is an AI-driven, low-code platform that combines process automation, document capture, and analytics to help organizations optimize their workflows and enhance productivity. It enables businesses to automate routine tasks, streamline document processing, and gain valuable insights through advanced analytics, ultimately driving operational efficiency and reducing costs.

By unifying these capabilities into a single platform, TotalAgility allows businesses to move beyond traditional, siloed approaches to process management and adopt a more cohesive, strategic view of their operations.

At its core, TotalAgility helps businesses achieve greater control and visibility over their processes. It allows for the seamless capture of data from multiple sources, the intelligent processing of this data, and the automation of workflows to ensure that information flows smoothly through the organization. This integration of capabilities means that businesses can not only save time and reduce errors but also make more informed decisions based on real-time data and analytics.

Key Features of TotalAgility

TotalAgility boasts a wide range of features designed to enhance your business processes and drive efficiency. Here are some of the key features that make it a powerful tool for process automation and document management:

Workflow Automation

TotalAgility automates complex workflows, allowing businesses to eliminate manual tasks, reduce errors, and speed up process completion. With its advanced workflow automation capabilities, businesses can design, execute, and monitor workflows that span across various departments and systems. The platform supports both simple and complex workflows, enabling businesses to automate everything from routine approvals to intricate, multi-step processes.

Document Capture and Processing

The platform excels in capturing, processing, and extracting data from various document types, ensuring accurate and efficient data entry into business systems. TotalAgility supports a wide range of document formats, including paper documents, emails, and digital files. Its advanced OCR (Optical Character Recognition) and data extraction capabilities ensure that relevant information is accurately captured and processed, reducing the need for manual data entry and minimizing errors.

Integration Capabilities

It seamlessly integrates with a wide range of enterprise applications, enabling smooth data flow and operational coherence across different systems. TotalAgility offers robust integration capabilities, allowing it to connect with popular ERP, CRM, and ECM systems. This ensures that data can be easily exchanged between systems, enhancing overall operational efficiency and enabling a more connected enterprise.

Analytics and Reporting

TotalAgility provides powerful analytics and reporting tools that offer insights into process performance, helping businesses make data-driven decisions. With its comprehensive analytics capabilities, businesses can track key performance indicators (KPIs), monitor process efficiency, and identify areas for improvement. The platform’s reporting tools enable users to create detailed reports and dashboards that provide a clear view of process performance and outcomes.

User Experience

The platform features an intuitive user interface that enhances user adoption and simplifies the management of automated processes. TotalAgility’s user-friendly design ensures that employees can quickly learn to use the platform and take full advantage of its capabilities. The interface is designed to be intuitive and easy to navigate, making it simple for users to manage workflows, monitor processes, and access important data.

Benefits of TotalAgility

Implementing TotalAgility in your organization can yield numerous benefits. Here are some of the primary advantages that this powerful platform offers:

1. Improved Efficiency

Automating routine tasks with TotalAgility significantly improves operational efficiency by reducing the time and effort required for manual processes. By automating repetitive tasks, businesses can free up valuable resources and allow employees to focus on more strategic activities. This not only enhances productivity but also leads to faster turnaround times and improved customer satisfaction.

2. Cost Savings

By automating processes and minimizing errors, businesses can achieve substantial cost savings. TotalAgility helps reduce operational costs by decreasing the need for manual labor and minimizing the costs associated with errors and rework. Additionally, the platform’s ability to streamline processes and improve efficiency can lead to significant savings in terms of time and resources.

3. Increased Accuracy

Enhanced data accuracy is achieved through automated data capture and processing, reducing the risk of manual errors. TotalAgility’s advanced data capture and processing capabilities ensure that information is accurately captured and entered into business systems. This reduces the likelihood of errors and ensures that data is reliable and consistent, leading to better decision-making and improved compliance.

4. Scalability

TotalAgility is scalable to meet the needs of businesses of all sizes, making it a versatile solution for growing organizations. Whether you are a small business looking to automate a few key processes or a large enterprise seeking to transform your entire operation, TotalAgility can scale to meet your needs. The platform’s flexible architecture ensures that it can grow with your business, supporting your evolving requirements and helping you achieve your goals.

5. Ensure Compliance

The platform helps maintain compliance with industry regulations by ensuring consistent and accurate data handling. TotalAgility’s robust data management capabilities help businesses comply with industry regulations and standards. By ensuring that data is accurately captured, processed, and stored, the platform helps businesses avoid compliance issues and reduce the risk of regulatory fines and penalties.

TotalAgility Implementation and Common Pitfalls

Implementing TotalAgility successfully can transform your business processes, but it requires a thoughtful and strategic approach. Here’s a guide to help you navigate the implementation journey and avoid common pitfalls.

Start with a Needs Assessment

Begin by conducting a thorough needs assessment to pinpoint the processes that will benefit most from automation. This step is crucial for developing a clear roadmap with defined objectives, timelines, and key performance indicators (KPIs). Early engagement with stakeholders is essential—securing their buy-in can significantly smooth the adoption process.

Training is Key

Don’t skimp on training. Leverage TotalAgility’s comprehensive training resources to ensure your team is well-versed in its capabilities. Proper training will facilitate quicker adoption and minimize the learning curve. A well-prepared team is essential for maximizing the platform’s potential.

Avoid Common Pitfalls

One common mistake is underestimating the importance of change management. Ignoring organizational resistance can lead to poor adoption rates. Also, resist the temptation to automate overly complex processes right off the bat. Instead, start with simpler processes to build confidence and demonstrate early successes.

Monitor and Optimize Continuously

Post-implementation, continuous monitoring and optimization are crucial. Address any issues promptly and refine processes for better performance. Remember, implementation is not a one-time event but an ongoing process of improvement.

Watch Out for These Common Failures

Inadequate planning and scope creep can lead to delays and budget overruns, derailing your project. Insufficient training and support often result in underutilization of TotalAgility’s features, limiting its effectiveness. Avoid siloed implementations by ensuring TotalAgility integrates well with existing systems and workflows, promoting interoperability and data consistency across the organization.

By following these best practices and being mindful of potential challenges, you can ensure a successful TotalAgility implementation that drives significant improvements in efficiency and productivity. Ready to get started? Our experienced team is here to help you evaluate your options and tailor a solution that fits your unique business needs and objectives.

How Does TotalAgility Compare to Other Solutions?

To understand TotalAgility’s market position, it’s essential to compare it with other leading products in the industry. TotalAgility offers advanced AI capabilities, such as Intelligent Document Processing (IDP) and predictive analytics, providing more sophisticated automation and insights compared to Appian. Unlike Appian, which may require additional tools for complete process automation, TotalAgility integrates BPM, RPA, and AI seamlessly into a comprehensive solution.

Compared to Pegasystems (Pega), TotalAgility stands out with its more intuitive, user-friendly interface, facilitating quicker adoption and requiring less training time. Additionally, TotalAgility generally offers a more cost-effective solution with a faster ROI due to its straightforward implementation and lower total cost of ownership.

Against Nintex, TotalAgility’s AI capabilities, such as NLP and machine learning, enable more complex automation scenarios and handle larger, more complex processes efficiently, making it ideal for growing enterprises.

When compared to IBM Business Automation Workflow, TotalAgility offers superior integration with a wider range of enterprise systems and applications, providing greater flexibility and interoperability. Its user-friendly design reduces the complexity often associated with IBM’s solutions.

TotalAgility also provides stronger capabilities in managing complex business processes and workflows compared to the more straightforward automation offered by Microsoft Power Automate. It effectively combines AI and RPA into a unified platform for comprehensive process automation.

Lastly, while UiPath excels in RPA, TotalAgility provides a more comprehensive BPM solution, integrating process modeling, workflow management, and RPA in one platform, with deeply integrated AI features enhancing analytics and decision-making capabilities.

TotalAgility stands out in the market with its robust AI capabilities, user-friendly interface, cost-effectiveness, and comprehensive integration of BPM, RPA, and AI. It is particularly advantageous for enterprises looking to handle complex processes and achieve quick ROI. Our experienced team can help you evaluate these options and determine if TotalAgility aligns with your business needs and objectives.

How our Professional Services Team Enhance TotalAgility

Our experienced team provides a range of services to help you maximize the benefits of TotalAgility within your organization. We offer several packaged services including:

ROI Optimizer

Our ROI Optimizer service is designed to help you realize the full potential of TotalAgility and tailor it to your specific business needs. We provide expert advice on best practices for implementation and optimization. Our team works closely with you to identify your key business challenges and objectives and develop a customized plan to ensure that TotalAgility meets your needs. By focusing on maximizing your return on investment, we help you achieve the best possible outcomes from your implementation.

Learn more about ROI Optimizer here.


Modernize your Tungsten Automation systems to access new innovations and maintain support. New versions of Tungsten Automation software provide enhanced functionality and additional value, ensuring continued access to full technical support.

For long-term customers, migrating to Tungsten TotalAgility or a cloud deployment can unlock new benefits, usually without additional license fees. Lithe offers expert upgrade and migration services, leveraging decades of experience to help customers upgrade Tungsten TotalAgility, Tungsten RPA, Tungsten Capture, and Tungsten Transformation systems. We customize TotalAgility to match your workflows, integrate with existing systems, and develop custom features, ensuring a smooth transition with minimal disruption to your operations.

Learn more about our Upgrade services here.

Product and Application Support Services

We provide responsive and expert support to keep your business operations running smoothly. Our dedicated team ensures that critical business systems meet service level expectations, and any issues are promptly resolved. Our TotalAgility support services include daily health maintenance, 24/7 online support, triage and troubleshooting, and break/fix issue resolution.

With our comprehensive support, you can maximize the value of your Tungsten TotalAgility solution, maintain resilience, and ensure continual improvement and modernization.

Learn more about our Support Services here.

Why TotalAgility?

Tungsten (formerly Kofax) TotalAgility is a comprehensive platform designed to address the complexities of modern business processes through intelligent automation, document capture, and advanced analytics. By unifying these capabilities into a single, integrated system, TotalAgility enables organizations to streamline their workflows, enhance productivity, and make informed decisions based on real-time data.

Key features such as workflow automation, advanced document processing, seamless integration capabilities, and powerful analytics tools make TotalAgility a valuable asset for businesses looking to optimize their operations and reduce costs. The platform’s user-friendly interface and scalable architecture further ensure that it can meet the needs of businesses of all sizes, from small enterprises to large corporations.

Implementing TotalAgility not only helps in achieving greater operational efficiency but also supports compliance with industry regulations, ultimately contributing to long-term business success. With the added benefits of continuous support and expert services, TotalAgility stands out as a robust solution for businesses aiming to modernize and enhance their process management strategies.

For businesses looking to stay competitive and efficient, embracing TotalAgility can be a transformative step towards achieving operational excellence and sustained growth.

Contact us today to drive productivity and accelerate customer journeys with TotalAgility.

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TotalAgility 8, launched by Tungsten Automation in 2024, introduces advanced AI-driven features including rapid process development with Copilot, streamlined document extraction without training, and enhanced insights generation. It supports seamless integration with RESTful services and third-party extraction engines, aiming to lower costs and optimize efficiency through simplified updates and improved process design.

This version empowers both technical and non-technical users to innovate and optimize business workflows effectively. Read more about the TotalAgility 8 Release here.

TotalAgility liberates your business from routine tasks by automating them effectively. It simplifies complex processes through seamless integration and advanced automation, allowing you to focus on innovation and growth while reducing operational costs and improving customer satisfaction.

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