Opus Trust chooses Lithe Intelligent Automation as part of a £500,000 project to transform customer experience.

04 January 2021

“Extending the capability of our OpusCX solution with Lithe’s unique intelligent automation of inbound documents allows Opus Trust clients to fast-track their digital transformation journey. Opus Trust clients can now benefit from completely digital omnichannel inbound and outbound communications,”

Tony Strong, CEO, Opus Trust Communications.

OpusCX digitally transforms inbound and outbound customer communications.

Lithe is delighted to announce that Opus Trust Communications has enhanced its digital services and customer experience transformation capability with Lithe’s digital document processing technology.

Opus manages 100s of millions of digital communications annually for clients in the Energy, Water, Telecoms, Finance, Travel & Leisure, and Public Sectors. This new investment enables Opus clients to transform inbound communications into a 100% digital form. What’s more, Opus can now distribute inbound documents and content to anyone, anywhere, in support of collaborative, document-intensive workflows.

“In a fast-moving competitive market, our investment in Lithe’s uniquely intelligent document processing technology enables us to deliver exceptional tangible benefits for our clients,”

Hayden Savage, COO, Opus Trust Communications.

Benefits for Opus clients include:

  • Transform customer experience: Customers of Opus Trust clients can quickly, easily and confidently submit documents via paper, email, portal or mobile, transforming the customer experience in business-critical workflows.
  • Lower operating costs: Opus Trust clients eliminate internal costs of receiving, processing, distributing, storing and managing inbound documents.
  • Reduced risk: Opus Trust clients cut risk of loss, error, fraud and compliance transgression associated with physical document handling.
  • Faster processing: Opus Trust clients remove processing delays by automatically routing inbound documents in digital form to the right individuals or teams, instantly.

“Lithe intelligent automation allows OpusCX to serve those crucial customer journeys and business processes that require both inbound and outbound digital communication. We’re delighted to enhance the value Opus Trust delivers to its clients and it’s a real pleasure to work with the innovative, client-focused leaders at Opus Trust.”

Anthony Murphy, CEO, Lithe.

About Lithe
Lithe transforms lives with intelligent automation. We automate document-intensive business processes to reduce risk, eliminate errors and manual work, minimize costs, increase productivity and collaboration, and improve customer engagement.

About Opus Trust Communications
Opus Trust is a leading provider of omnichannel customer communication services in the UK, managing 100s of millions of digital communications annually for clients in the Energy, Water, Telecoms, Finance, Travel & Leisure, and Public Sectors.

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