Improve efficiency and effectiveness of legal, customer service, claim, complaint, and other teams by supporting case work with flexible automation.
Lithe Expertise in Case Management
Lithe professional services team has deep project experience in implementation of case management solutions. From initial requirements analysis to case system design, to implementation, testing and deployment, customers trust our expert team members to deliver high quality solutions that meet unique case management requirements.
Gather and digitize incoming case documents in digital case folders
Define detailed future process flows, responsibilities, rules, and metrics
Create efficient forms of engagement for all people involved in a process
Create and test automation in support of efficient case processing
Deploy new case management automation with minimal disruption
Record performance, identify bottlenecks, optimize workloads, manage exceptions
Case Management supports document-intensive workflows
Digitize paper-based work
Streamline case workflow
Ensure control and transparency
Increase team productivity
Intelligent document processing (IDP) is a component of a case management solution. It helps gather, distribute, track, and store documents and information needed to resolve a case. Using case IDs, stakeholder names, or other case-specific data, IDP can automate the routing of inbound case documents to secure digital case folders accessible to designated case workers and teams.
Documents are instantly accessible to case team members working in office, at home, or traveling in the community. As a result case workers are better informed about all aspects of the case and can respond more effectively and quickly to stakeholders.
Case management solutions are built to protect documents and data related to the case. They maintain control of documents from receipt to disposal with full document lifecycle management. They also enforce robust access controls, encryption, and audit trails, to safeguard case documents and data effectively and ensure compliance with GDPR, SOC2, and other regulatory requirements.
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