Case Study
SPS transforms Digital Mailroom delivery
SPS is a leading provider of business process outsourcing and innovative document management services in both the physical and digital worlds. SPS’ 7,500 employees process 1.3 billion documents per year in 36 languages for banking, insurance, telecommunications, healthcare and other organizations in more than 20 countries.
3,000+
people switch to digital
20
tenant organisations on one solution
1m+
documents digitized per year
SPS introduced a fully hosted & managed digital mailroom solution that enabled its clients to quickly jump from the world of physical mail to a new era of digital documents. The solution is simple, cost-effective and easy to deploy, and fast roll-out delivers rapid ROI to clients. Using a browser-based portal, clients access a range of digital mail services, combined with case management and archiving capabilities.
Challenges
- Achieve buy-in for digital transformation
- Digitize without changing core process
- Enable transition from physical operations
Solution
- Cloud-based portal for digital mail services
- Multi-tenant solution, fully hosted & managed
- Case management & archiving
Results
- 3,000+ people switch to digital mail
- Cost-effective per-transaction pricing
- Scalability and flexibility
