Case Study

Global insurer digitizes document processing for business continuity

Global Insurer

Leading global multi-line insurer providing property & casualty and life insurance products and services in over 200 countries.

7 days

project duration, start to finish

2,000

at-home workers served in 600+ teams

Millions

of document securely processed

Within one week of project initiation this global insurer went live with Lithe Digital Documents, rapidly switching physical operations to digital document processing in midst of the COVID-19 global pandemic. Meeting an urgent need to supply inbound documents to ~2,000 at-home workers in over 600 teams, the Lithe cloud-based solution integrates to corporate identity authorization systems to enforce corporate security standards while ensuring ease of access for staff working remotely.

Challenges

Urgently accelerate 2-year digitization program in 1 week
Enable 2,000+ staff for home working
Securely deliver inbound documents to anyone, anywhere

Solution

Homeworkers receive, view, process, and share incoming documents remotely
Secure and instant access to inbound documents allows rapid turnaround
Fast, simple implementation without disruption to business processes

Results

Go-live in 7 days
Operational resilience and business continuity for WFH/flexible workforce
Reduction in the time & cost to receive customer documents

Business Drivers

Digitization
Scalability
Resilience
Productivity

This global insurer urgently needed to digitalize its document processing operations, within days.

The alternative was a damaging drop in its ability to serve customers because inbound documents could not be quickly and reliably received and processed by workers. Business continuity dictated that policy applications, proofs of address and identity, accident reports, etc. had to be converted from physical to digital form and distributed to the insurer’s staff for processing, whether in-office or working remotely.