Case Study

Miller boosts productivity with RPA

Miller logo in colour

Leading specialist insurance and reinsurance broker operating in Lloyd’s, the London market and international markets. Places $3bn of premiums annually with 4,500+ clients globally.


reduction in human effort


minutes elapsed time cut from 2 days to 6 minutes


legacy systems integrated

Miller chose Lithe to ensure success of its RPA implementation. Lithe used RPA to cut 85% of the human effort previously spent in Miller’s “Leaver” process, the essential procedure required when a team member leaves the Miller organisation. Automated with RPA, the process now executes in less than 6 minutes and integrates robotically with 12 different legacy systems, reducing manual work and improving productivity while maintaining enterprise security.


  • Achieve greater productivity
  • Release people from repetitive, low-value work
  • Exploit the potential of RPA


  • RPA automates formerly manual HR processes
  • RPA integrates to permission, authorisation and identity management processes


  • Manual effort reduced 85%
  • Processing time slashed to 6 minutes
  • Standard procedure fully automated

Business Drivers

  • Productivity
  • Flexibility
  • Speed
  • Reward

Miller implemented robotic process automation (RPA) to increase productivity and become more responsive to changes in its business.

By freeing expert staff from repetitive, low-value work Miller used RPA to focus its team on work that is more rewarding for the firm and for the people too. The speed of deployment of RPA enabled Miller to quickly automate manual work and rapidly integrate new teams.

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